Refund Policy
Automatic credit refunds
If a submission cannot be accepted by the indexing queue (for example because of a technical error on our side), the full credits for that batch are returned to your balance automatically. You can see these refunds in your Credit history.
Refunds of payments
You can request a refund of a payment if all of these are true:
- none of the credits from that purchase have been used;
- your account is in good standing (not suspended for abuse or fraud).
If you were charged twice for the same order, or paid but did not receive credits, contact us and we will fix it or refund the duplicate payment in full.
What is not refundable
- Credits that have already been used for submissions — including invalid lines and duplicates, which are charged as explained in our Terms.
- Partially used purchases.
- Refund requests based only on whether search engines indexed a URL. Indexing decisions are made by search engines and are not guaranteed.
- Bonus or promotional credits.
- Credits on accounts closed for breaking our Terms or Acceptable Use Policy.
How refunds are paid
- Card / UPI: refunded to the original payment method through our payment partner. Banks usually take 5–10 business days to show the refund.
- USDT (TRC20 / BEP20): refunded in USDT on the same network to the wallet address the payment came from (or another address you confirm from your account email). The refunded amount is the USD value of the order; the network fee for sending the refund is deducted.
- When a payment is refunded, the related credits are removed from your balance.
USDT payment issues
- Wrong amount: if you sent less or more than the order amount, the order goes to manual review. We will add credits for the correct plan, ask you to top up the difference, or refund it.
- Wrong network or token: funds sent on a different network, to a different address or in a token other than USDT may be permanently lost. We will try to help where technically possible but cannot guarantee recovery.
Chargebacks
Please contact us before opening a dispute or chargeback with your bank — we usually resolve issues quickly. Accounts with fraudulent chargebacks are suspended and remaining credits are forfeited.
How to request a refund
Email [email protected] from your account email, or message us on Telegram, with your account email, the order or transaction ID and the reason. We reply within 2 business days and process approved refunds within 5 business days.